Privacy Policy

1. Who We Are

This Privacy Policy applies to Queen Mary Company Limited (明如珠寶有限公司), operating the Queen Mary jewelry store at https://queenmary.com and the Queen Mary mobile application (together, the "Service").

We are committed to protecting your personal information and your right to privacy. If you have any questions, please contact us at info@queenmary.com.

2. Information We Collect

We collect the following information when you use our Service:

• Order information — name, email address, phone number, and shipping address when you place an order.
• Payment information — payments are processed by PayPal. We do not store your card or bank details. PayPal's privacy policy governs payment data.
• Usage data — pages visited, products viewed, and cart activity, used to improve the Service.
• Device information — device type, operating system, and app version when using the mobile application.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates by email
• Respond to your inquiries and provide customer support
• Improve and personalise the Service
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing of Information

We share your information only in the following circumstances:

• PayPal — to process payments securely.
• Shipping providers — your name and address are shared with our logistics partners solely to deliver your order.
• Legal requirements — if required by law, court order, or governmental authority.

5. Data Retention

We retain your order and contact information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. You may request deletion of your data at any time by contacting us.

6. Cookies

Our website uses cookies and similar technologies to remember your preferences (such as selected currency and cart contents) and to analyse site traffic. You can disable cookies in your browser settings, but some features of the Service may not function correctly.

7. Mobile Application

The Queen Mary mobile application stores your cart and currency preference locally on your device using AsyncStorage. No personal data is collected by the app unless you proceed to checkout, at which point your shipping address is transmitted to our server solely to process your order.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Data portability

To exercise any of these rights, please email us at info@queenmary.com.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS.

10. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: